Accessibility

Accessibility Plan – Simnet Inc.

General

Simnet Inc. is committed to identifying, removing, and preventing barriers for people with disabilities. We believe in building an inclusive workplace and delivering services that are accessible to all.

Contact for Accessibility Feedback or Alternate Formats:
If you have feedback on accessibility or need this plan or our feedback process in another format, please contact us:

  • Accessibility Contact Person:
    Michelle Hamer, Administrative Director

  • Email: hr@simnet.ca

  • Phone: 1-866-982-2854

  • Mailing Address:
    Simnet Inc.
    9-605 Brock St N
    Whitby, ON L1N 8R2
    Canada

We accept feedback by email, phone, and mail. You can also contact us to request this plan in another format, such as large print or accessible PDF.

Employment

We are committed to providing equal opportunities and a barrier-free work environment.

 

Barriers:

  • Traditional hiring processes may not meet everyone’s accessibility needs.
  • Standard office equipment may not work for all employees.

 

What We Are Doing:

  • Our job postings are available on accessible platforms like Indeed, LinkedIn, and our website.
  • Candidates can apply by email.
  • We accommodate applicants during recruitment and interviews when requested.
  • We provide ergonomic workstations (e.g., stand-up desks and ergonomic devices).
  • We work with employees to provide any needed tools or technologies.

Built Environment

Our office has two floors, and one of them is not accessible by elevator.

Barriers:

  • The second floor is only accessible by stairs and cannot be modified.
  • Limited accessibility in some older building features.

 

What We Are Doing:

  • Employees or visitors who require accessibility are accommodated on the fully accessible ground floor.
  • We ensure accessible meeting rooms and workspaces are available.
  • Restrooms on the lower floor are accessible.
  • We clearly communicate which parts of the building are accessible.

Information and Communication Technologies

As a technology company, we understand the importance of digital accessibility.

Barriers:

  • Websites and digital content may not always meet accessibility standards.
  • Some internal tools may not work well with assistive technologies.

 

What We Are Doing:

  • Our website is being reviewed to meet Web Content Accessibility Guidelines (WCAG) 2.1.
  • We aim to ensure all internal documents are accessible (screen-reader friendly, plain language, etc.).
  • We provide assistive technologies upon request, such as screen magnifiers or dictation software

Communication (other than information and communication technologies)

Clear, respectful, and accessible communication is important to us.

 

Barriers:

  • Verbal-only communication may be inaccessible to some.
  • Printed materials may not be accessible for individuals with visual impairments.

 

What We Are Doing:

  • We offer written alternatives for spoken communication and vice versa when requested.
  • We provide accessible versions of printed materials (e.g., large print, accessible PDFs).
  • We train staff on how to communicate respectfully and clearly with individuals who have different accessibility needs.

 

Procurement of Goods, Services and Facilities

We include accessibility in our decision-making when buying new products or services.

 

Barriers:

  • Purchased tools and technologies may not always support accessibility needs.

 

What We Are Doing:

  • When choosing new systems or software, we consider whether they support accessibility features.
  • We prioritize suppliers and tools that are known for accessibility and inclusive design.

 

 

Design and Delivery of Programs and Services

Our services are mostly remote, but we want all clients and users to have access.

 

Barriers:

  • Clients with disabilities may have trouble using digital tools or accessing support.

 

What We Are Doing:

  • We offer support through multiple channels (phone, email, screen-sharing).
  • We ensure service platforms are accessible and easy to use.
  • We train our support staff to provide accessible customer service.

Transportation

We do not offer transportation services.

Consultations

To create this plan, we:

  • Spoke with staff who have lived experience with disabilities.
  • Considered anonymous feedback from employees on accessibility challenges.
  • Reviewed accessibility complaints and suggestions we’ve received in the past.
  • Plan to improve this plan over time based on ongoing feedback.

Availability and Formats

You can ask for this Accessibility Plan or our Feedback Process in the format that works best for you, such as:

  • Large print
  • Accessible PDF
  • Plain text

Please contact us using the information in the General section.