Build Your Career with Simnet
Our goal is to provide the best IT service available. We hire for it; we train to it; we live it. Ready?
How We’ve Evolved
Based in Whitby, Ontario, Simnet was founded in 2005 with the goal to simplify networking solutions. We specialize in high-performance cloud compute with our Hosted Private Cloud, high-touch support with our Managed Services, and high-transparency Security as a Service SIEM.
While our client base has grown significantly, we have stuck to our boutique concept. Our focus is to give each of our clients a unique experience that suits their growing business needs. We are always reinvesting in our company to provide our clients with the best solutions and our employees with the best training. Simnet’s success is a direct result of the talent we employ, the leadership within, and the trust we’ve earned with our clients.
About the Founder & CEO
Ted de Vos is the Founder and CEO of Simnet. Drawing from 25 years of enterprise IT experience, he is an innovative, solution-driven leader. With Ted, performance is the driving factor, be it data center compute, datastore store IOPS, or pushing the limits on a track day with his friends. If it’s not fast and efficient, it’s not for him.
He comes from a family of entrepreneurs, and he has a great passion for solving real problems. Simnet was born to simplify the integration of IT with business, with performance and support their core values. The concept of keeping ideas simple allows them to share ideas easily, both internally and with their wonderful clients. Today, Simnet helps over 100 clients worldwide. And while Simnet has grown, its entrepreneurial spirit remains intact.
What Defines Us
Everyone at Simnet has the same goal: to provide SMBs with exceptional IT products and services that keep our clients’ businesses agile and competitive. With markets, industries, and technology constantly changing, we are always learning and developing our skills to keep our clients ahead of the competition. We pride ourselves on staying on top of the latest technological solutions and thrive on the challenge of customizing them to continually meet our clients’ needs and goals.
We’re not just tech junkies, though; we’re also dedicated customer advocates who understand the personal and professional importance of transparency. If you strongly feel that you can bring these attributes to our team, we would love to hear from you.
A Supportive Environment
At Simnet, we care deeply for our employees and invest in their futures. We are a close-knit, dedicated, and forward-thinking team. Come build your career at a company where your voice matters. Working at Simnet means flexibility, mutual trust, and respect. We’re committed to dynamic and beneficial employee relations, from streamlined recruiting and thorough onboarding to continuous learning and development with opportunities for advancement. If you’re looking for a valued, autonomous position within a healthy, supportive culture, then you’ve found the right place.
Here’s What Our Employees Have to Say
It’s a mix, though most of our employees come into the office. We are social beings; it’s how we learn and how we thrive. We purposefully designed our office with teamwork in mind, and we even positioned our desks to build camaraderie.
No day is the same! Our IT Support Analysts are the first point of contact and one of the most visible roles in our company. We have a variety of clients with a range of environments that our analysts work with daily. Our support analysts focus on helping to resolve technical issues that our end users encounter, perform preventive maintenance, and often assist in the rollout of new IT related projects.
Our Tier 1 Analysts take the initial inquiry and manage relatively simple hardware, software, or network issues that are quick to resolve. If they can’t address the problem within a short amount of time, they escalate the ticket to a Tier 2 Analyst.
Our Tier 2 Analysts resolve more complex systems and applications problems. These analysts might deal with more time-sensitive issues, spend part of their day on ticket maintenance or project work, or engage external vendors when needed.
Tier 3 Analysts research and resolve the most complex issues that other help desk levels have been unable to fix and are heavily involved in project work. They also analyze trends and are constantly looking for ways to prevent recurring issues.
- Over-the-phone support
- Screen sharing or remote control
- Email support
It can be! But if you love a good challenge, you’ll find it rewarding too. Providing support can be particularly tricky during peak periods of the day when the volume of calls picks up, queues get longer, and pressure mounts. The help desk analyst therefore needs to know how to keep cool and work efficiently under pressure.
All of our tickets are tracked using a ticketing system. Accurate, timely, and consistent documentation of tickets are of the utmost importance at Simnet. We have set standards for what a quality ticket looks like because our customers’ experience is what is important to us. We measure time to respond (not time to close). Doing right the first time is more important than rushing to close a ticket to meet a stat. A portion of the day might be reviewing existing tickets and looking for cases that should be closed, following up with users where appropriate, and setting reminders for future action. All of our support technicians are expected to be documentation wizards.
We are looking for people that are passionate about technology. People that will put our clients first because they understand how to be empathetic to our customers’ needs. Crusaders that will push through until their job is done.
If you want a predictable 9-5 job, this is not your place. However, if you want to build a career with a fast-paced, growing team and are willing to work hard to earn it, get in touch with us!
Absolutely! Simnet is constantly expanding and there is always opportunity for growth.
What are the perks?
We strive to create an environment where our employees are well taken care of and rewarded for their hard work.
We Welcome Everyone
Simnet is constantly working to maintain and improve our inclusive, friendly workplace. We ensure that both applicants and our people receive unbiased treatment without discrimination on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or any other protected characteristic.
Don’t see a position that suits you right now? No problem!
We’re not looking for employees; we’re looking for “A” players. Whether you’re actively or passively looking, we’re always open to connecting with talented individuals who share our company values. If you are inspired and motivated by complex challenges and believe in what we do, we invite you to send your resume to firstname.lastname@example.org – even if there isn’t an open position.